Return Policy

Return Period

You may request a refund or cancellation within 14 days of your enrollment date, provided that the course has not yet commenced or has commenced but you have attended no more than one session. Requests made after this period will be considered on a case-by-case basis.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

• The request must be made within the specified return period
• The course must not have been substantially completed
• Any course materials provided must be returned in their original condition, if applicable
• The request must be submitted in writing through our contact form or by phone

Return Shipping Costs

If physical course materials are provided and need to be returned, you are responsible for the cost of return shipping unless the return is due to our error or a defect in the materials provided.

Return Process

To initiate a return or refund request:

1. Contact us using our contact form or by phone at +61 401 470 740
2. Provide your enrollment details and reason for the return request
3. If applicable, return any course materials in their original condition
4. Wait for confirmation of your request and processing instructions

We will process your request within 10 business days of receiving all required information and materials.

Non-Returnable Items

The following items or circumstances are generally not eligible for return or refund:

• Courses that have been substantially completed
• Digital materials that have been downloaded or accessed
• Personalized or customized course content
• Services that have been fully rendered

General Legal Requirements

This policy complies with Australian Consumer Law, which provides certain guarantees and remedies for consumers. If a service fails to meet a consumer guarantee, you may be entitled to a remedy such as a refund, replacement, or compensation.

Nothing in this policy limits or excludes your rights under Australian Consumer Law or any other applicable laws that cannot be excluded or limited.

Cancellation Policy

You may cancel your enrollment at any time by contacting us. Cancellation requests made before the course start date will receive a full refund, subject to the return conditions outlined above.

Cancellation requests made after the course has started will be processed on a pro-rata basis, taking into account the number of sessions attended and any materials provided. Administrative fees may apply to cancellations made after the course commencement.

Refund Procedure

Once your return or cancellation request is approved, we will process your refund using the same payment method you used for the original transaction. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

If you paid by credit or debit card, the refund will be credited to the same card. If you paid by another method, we will work with you to arrange an appropriate refund method.

Contact Information

If you have questions about returns, refunds, or cancellations, please contact us:

Artisangift
272 Clayton Rd
Clayton VIC 3168
Australia
Phone: +61 401 470 740
Email: connect@artisangift.world